Stop using reliance mobile

Hi Friends,

I am Ankit Patni from Bangalore. I am facing problem with wrongly generated bills from last 4 months. I was not getting hard copy of bill in my hand regarding this I logged my complaint to so many customer care executives and also given request in reliance web world. But the problem is not resolved. Web World peoples and customer care executives say that you’ll get your bill copy on your mailbox. It looks like for each month you have to call them for the bill. Whenever you go and ask web world executives for a bill copy they always say, “Sir, Server is down”. I don’t know where they putted their server and why they are not coming up with a proper infrastructure and servers. I faced this at almost all the web worlds in Koramangala, K.H.Road, Brigade Road, BTM, Jayanagar, Indiranagar. Attitude of reliance executives is also not good, they think that they are Ambani’s and we are begging in front of them.

I got the copy of my bills after the payment. I was surprised that I was charged with some wrong amounts and facilities, which I had not used. They charged were charging roaming charges of Rs.25 per month from last 4 months. I didn’t went out of Karnataka in last 4 months and never asked them for the roaming facility. After a long debate with executives I approach one of the senior executive she told me that we are sorry Mr. Patni we had wrongly charged that amount and this we will credit in your next bill means in December’06 month bill.

After one week I got one sms from my Reliance, that your total usage is Rs.3300 kindly pay the bill to continue the service, and next day they discontinued my outgoing facility. I was not able to call customer care, so I called them from PCO. Again I’d wasted a lot of time with customer care executive and ask them to check again but they usually said, “Sir server is down”. After 3 hrs my outgoing is automatically started, I don’t know how? I don’t know if server is down then how can the problem solved itself?

Again next day I talk with executive regarding my unbilled amount she told its Rs.1760. I was stunned and fight with executive as well as seniors but they disconnected the call.

After lots of try I got the reliance top peoples email address and I shoot a mail to them with my full story. After that seniors come in the action and start sending me reply, but the biggest shock I got when I saw my bill on their website, its Rs.1760. They charged Rs.1150 for sms usage even I am having sms pack for free reliance-to-reliance sms in all over India. For this when I approach to executive he told that you had sent some sms so you have to pay the charges but when I ask the details of my sms they were blank and start putting the things here and there but after some time when they were unable to handle the situation they told that “sorry sir server is down because of some maintenance work is going on kindly try in evening”

Then I send this problem to the senior people through email then after some more telephonic conversation they accepted that mistake is happened from there end and they send me a mail and came up with a new bill amount of Rs.382. Its amazing, how they came on Rs.382 from Rs.3300. When I asked the breakups of Rs.382 they called me and said that they are unable to give me the details, but they will send me apology mail in this regards. My monthly plan is NJP124 of Rs.124 and with on sms pack of Rs.25 and taxes, so I wanted to know how it’s still going to Rs.382. For the details they said that Rs.1150 for sms is waved off and Rs.111.67 is credited for National Roaming Charges. Its difficult to understand the breakups and I am not sure are they going to give me the tax amount back which I had paid on wrong amount.

I am totally fed up with reliance and I am having no option with me, I can’t stop this number. They are charging 12.24% service tax and on the name of service what they are giving to their customer. If they do mistake they easily says that we will credit the amount back in your account and next time it won’t happen to you. And if the customer get late by a single day due to any unavoidable circumstance they charge him with late payment fee.

I putted this instance on blogger so more people can get aware with the billing issues of mobile service providers. There are lots of people who even don’t see the inner pages of the bill copy they just pay the amount, which is printed on the top page. I wanted to tell them just see your bills properly to know how you are charged. Just go through all the pages of your mobile or credit card bills.

For more details please do not hesitate to write me on ankit.patni@gmail.com.

Regards,

Ankit Patni